FAQ

1. Q: What are your shipping costs?
   A: We offer free shipping on all products, with no minimum purchase amount or quantity restrictions.
2. Q: How long does shipping take?
   A: Shipping time can range from 3 to 30 days depends on the shipping location. Please check our shipping policy for details
3. Q: Do you ship internationally?
   A: Yes
4. Q: What is your return policy?
   A: Please check our return and refund policy page
5. Q: How can I track my order?
   A: You'll receive an email with a tracking number once your product has been shipped. You can also track your order at our tracking page: Track order status
6. Q: Are the products on your site authentic?
   A: Yes, all products sold on our site are 100% original and authentic.
7. Q: Do you offer warranties on your products?
   A: We're currently in the process of developing our warranty policy. Please check back soon for updates.
8. Q: What payment methods do you accept?
   A: We currently accept most of cashless payment methods
9. Q: Is it safe to make payments on your website?
   A: Yes, our payment process is secure and safe for all transactions.
10. Q: How can I contact customer support?
    A: For any questions or concerns, please email us at hello@popgad.com
11. Q: Can I cancel or modify my order after it's been placed?
    A: To cancel or modify an order, please contact our customer support team as soon as possible. We will handle it at our best.
12. Q: Do you offer price matching?
    A: Yes, we offer very competitive pricing on all our products.
13. Q: Are there any ongoing promotions or discount codes available?
    A: Yes, we regularly offer promotions. Check our website or subscribe to our newsletter for the latest deals.
14. Q: How do I create an account on your website?
    A: Kindly go head to login page
15. Q: What should I do if I receive a defective item?
    A: Please contact our support team at support@popgad.com with proof of the defect, and we'll handle the issue promptly or you can go ahead and submit your return/refund request here: PopGad 
16. Q: Do you have a loyalty or rewards program?
    A: We're excited to announce that we have loyalty program for USA customers please check it here: Store Loyalty Program: Earn Points & Redeem Discounts on Every Purchas – PopGad
17. Q: Are the product dimensions and specifications accurate?
    A: Yes, all product information, including dimensions and specifications, is accurate and up-to-date.
18. Q: How do I care for and maintain the products I purchase?
    A: Care instructions vary by product. Please refer to the product description or contact our support team for specific guidance.